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Jacksdale Medical Centre Patient Experience Survey November 2018

Take the survey online or download and print a copy.

Closure of branch surgery - more information can be found here

Privacy Notice - What we hold, how we use it and keep it confidential and secure

Meet our Patient Participation Group

The Jacksdale and Underwood Patient Participation Group has now been established and we currently have 10 members.  They are as follows:


Sue Jackson

Cllr David Martin

Mick and Dawn Willmott

Jill and Bob Draper

Alan and Kathleen Counsell       


 All the members have been patients at the surgery for a number of years and therefore have first hand experience on the services we provide.   Sue Jackson is the Chairman of the Group and Cllr David Martin is Vice Chairman.  They are responsible for conducting the meeting, providing an Agenda and producing minutes of the meeting

The practice widely advertised the establishment of the Patient Participation Group but had minimal response.

The meetings are held in the Community Centre at Jacksdale.  If required we would hold meetings in the evenings to try to accommodate any potential new members commitments (e.g work or school runs!)

As the group develops they will be providing newsletters and conducting their own survey of patients to see if the practice can improve in any key areas.  Key areas the group will look at are as follows:

Access:  Opening times and GP and Nurse appointments

Services:   What services we provide, how well we serve the patients and what services patients would like to see in their GP practice.

Staff:       Any confidentiality issues, staff's approach to patients, awareness of patient needs

Misuse of services:  The group will also look at the rate of patients who do not attend for their appointment

                              The cost of stockpiling medication

                              Misuse of Out of Hours and Accident and Emergency Services.


Please note:  No patient names or personal medical details will be given to any members of the Group

As the group develops and they begin to look at the activity in the practice they will develop their communication to patients with both newsletters and a page on the practice website.  They will also meet regularly with a practice representative to feedback any relevant practice issues.

If you are interested in joining the group, please feel free to contact the practice or the Chairpersons directly or email: (Practice Manager)

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