The Jacksdale and Underwood Patient Participation Group has now been established and we currently have 10 members. They are as follows:
Cllr David Martin
Mick and Dawn Willmott
Jill and Bob Draper
Alan and Kathleen Counsell
All the members have been patients at the surgery for a number of years and therefore have first hand experience on the services we provide. Sue Jackson is the Chairman of the Group and Cllr David Martin is Vice Chairman. They are responsible for conducting the meeting, providing an Agenda and producing minutes of the meeting
The practice widely advertised the establishment of the Patient Participation Group but had minimal response.
The meetings are held in the Community Centre at Jacksdale. If required we would hold meetings in the evenings to try to accommodate any potential new members commitments (e.g work or school runs!)
As the group develops they will be providing newsletters and conducting their own survey of patients to see if the practice can improve in any key areas. Key areas the group will look at are as follows:
Access: Opening times and GP and Nurse appointments
Services: What services we provide, how well we serve the patients and what services patients would like to see in their GP practice.
Staff: Any confidentiality issues, staff's approach to patients, awareness of patient needs
Misuse of services: The group will also look at the rate of patients who do not attend for their appointment
The cost of stockpiling medication
Misuse of Out of Hours and Accident and Emergency Services.
Please note: No patient names or personal medical details will be given to any members of the Group
As the group develops and they begin to look at the activity in the practice they will develop their communication to patients with both newsletters and a page on the practice website. They will also meet regularly with a practice representative to feedback any relevant practice issues.
If you are interested in joining the group, please feel free to contact the practice or the Chairpersons directly or email:
Melody.Lindley@GP-C84654.nhs.uk (Practice Manager)