This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Privacy Notice - What we hold, how we use it and keep it confidential and secure

The practice has recently undergone a visit from the Care Quality Commission (CQC).  The report is attached for your perusal.  CQC report

Your practice, have your say

Please note that from 1st May 2016 all patients Accountable GP will be DR KAREN BROWN.

 

 

 

Missed appointments

 

DID NOT ATTEND POLICY

 

The Practice has a strict "Did Not Attend" policy for patients who fail to keep their GP/Nurse appointments.

Patients who fail to attend for two appointments within a three month period will be contacted by letter indicating that they have been given a warning about their attendance.  The warning will state that should they miss another appointment during the next three months then the practice will contact the Health Authority and request that they be removed from the practice list.

 

Patients who contact the surgery before their appointment to cancel or rebook will not be included. 

 

In June 2017 the following statistics were recorded:

81 patients failed to attend for their GP appointment which wasted 14 hours of GP time

54 patients failed to attend for their Nurse appointment which wasted 12 hours of Nurse time.

The majority of these patients booked their appointments 2 days earlier and some even on the same day!

Patients who genuinely needed to see either the Doctor or Nurse during this time and were unable to get an appointment and had an unnecessary wait.

Please help the practice to help you and others



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website