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Noticeboard

Privacy Notice - What we hold, how we use it and keep it confidential and secure

The practice has recently undergone a visit from the Care Quality Commission (CQC).  The report is attached for your perusal.  CQC report

Your practice, have your say

Please note that from 1st May 2016 all patients Accountable GP will be DR KAREN BROWN.

 

 

 

Comments & Complaints

suggestionsWe care about your views.

We are happy to receive your views on our service. All comments will be totally confidential; there is no need to give your name and address.

The practice has an informal complaints procedure and we always welcome the opportunity to deal with any part of the service which is causing you concern. Please contact our Practice Manager, Mrs Mel Lindley, either by letter, telephone or in person, so that your complaint can be investigated and dealt with quickly. It is our policy to give you a full explanation and advise you of the outcome.

THERE IS NO RETRIBUTION AGAINST PATIENTS WHO COMPLAIN

If we are unable to resolve the problem, you may wish to take your complaint further. If this is the case then please contact:

Mansfield and Ashfield Clinical Commissioning Group

Birch House
Ransom Wood Business Park
Southwell Road West
Mansfield
Nottinghamshire
NG21 0HJ
Tel: 0300 300 1234

Patient Services
NHS Nottinghamshire County
Byron Court
Brookfield Gardents
Arnold
Nottingham
NG5 7EW
Tel: 0115 8831820

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 

 
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