Comments & Complaints
We care about your views.
We are happy to receive your views on our service. All comments will be totally confidential; there is no need to give your name and address.
The practice has an informal complaints procedure and we always welcome the opportunity to deal with any part of the service which is causing you concern. Please contact our Practice Manager, Mrs Mel Lindley, either by letter, telephone or in person, so that your complaint can be investigated and dealt with quickly. It is our policy to give you a full explanation and advise you of the outcome.
THERE IS NO RETRIBUTION AGAINST PATIENTS WHO COMPLAIN
If we are unable to resolve the problem, you may wish to take your complaint further. If this is the case then please contact:
Mansfield and Ashfield Clinical Commissioning Group
Ransom Wood Business Park
Southwell Road West
Tel: 0300 300 1234
NHS Nottinghamshire County
Tel: 0115 8831820
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.