Introducing Heidi AI at Jacksdale Medical Centre
At Jacksdale Medical Centre, we are committed to delivering the best possible care to our patients. To enhance the quality and efficiency of our consultations, clinicians may use Heidi Health AI Scribe during your appointment. Below, we explain what this is, how it works, and how your consent is managed.
What is Heidi AI?
Heidi is an AI-powered medical scribe that listens to consultations in real time and converts them into structured medical notes. This allows your doctor or nurse to give you their full attention without needing to type extensive notes during your appointment.
How does Heidi AI work?
- Live transcription: Heidi listens and transcribes your consultation as it happens.
- No recordings stored: The tool does not keep any audio recordings—only the notes the clinician chooses to save.
- Integrated into medical records: Saved notes are securely added to your electronic health record within the NHS system.
Your Privacy and Security
Your privacy and comfort are our top priorities. Heidi AI only processes information discussed during your appointment and operates within strict privacy and data protection regulations.
- Your consent is required: Before using Heidi, your clinician will explain its role and seek your verbal consent. You have the right to decline or withdraw consent at any time.
- Data security: Heidi complies with UK data protection laws, including GDPR, ensuring your information is handled securely and confidentially.
- No external storage: All data is securely stored within the UK, and no recordings are kept.
- Data protection review: The Data Protection Impact Assessment has been conducted by Dr Hussain Ali, who is the Data Controller and Responsible Authority for the practice, and has been approved by the Data Protection Officer for Nottingham and Nottinghamshire ICB.
Your Control
- If you prefer not to have Heidi AI involved in your consultation, simply let your clinician know.
- Choosing not to use Heidi will not affect the quality of your care in any way.
Why are we using Heidi AI?
- To allow clinicians to focus fully on patient care.
- To ensure accurate and efficient documentation of consultations.
- To reduce administrative workload, meaning more time for patient interaction.
If you have any questions, please speak to a member of our team.