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Noticeboard

PATIENT NOTICE


Please do not contact the surgery if you cannot get through to your local pharmacy. We are currently dealing with a very high volume of telephone calls. Please continue to try and contact the pharmacy as usual. 


The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.


Use this service if:




  • you think you might have coronavirus




  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk




  • you've been in close contact with someone with coronavirus





Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.


In Scotland call your GP or NHS 24 on 111 out of hours.


In Wales call 111 (if available in your area) or 0845 46 47.


In Northern Ireland call 111.


For region specific information and advice in:




Further information and details of how to self-isolate are available on nhs.uk.






Zero Tolerance Policy



Jacksdale Medical Centre Patient Experience Survey November 2018


Take the survey online or download and print a copy.


Privacy NoticeWhat we hold, how we use it and keep it confidential and secure

Comments & Complaints

suggestionsWe care about your views.

We are happy to receive your views on our service. All comments will be totally confidential; there is no need to give your name and address.

The practice has an informal complaints procedure and we always welcome the opportunity to deal with any part of the service which is causing you concern. Please contact our Practice Manager, Mrs Melody Lindley by submitting your complaint in writing so that it can be investigated and dealt with quickly. It is our policy to give you a full explanation and advise you of the outcome.

THERE IS NO RETRIBUTION AGAINST PATIENTS WHO COMPLAIN

If we are unable to resolve the problem, you may wish to take your complaint further. If this is the case then please contact:

Mansfield and Ashfield Clinical Commissioning Group

Birch House
Ransom Wood Business Park
Southwell Road West
Mansfield
Nottinghamshire
NG21 0HJ
Tel: 0300 300 1234

Patient Services
NHS Nottinghamshire County
Byron Court
Brookfield Gardents
Arnold
Nottingham
NG5 7EW
Tel: 0115 8831820

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 

 
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