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General Data Protection Regulation protects the use of information that identifies individuals. There are 8 principles, which the practice adhere to:
The Act dictates that information should be disclosed only on a need-to-know basis. Printouts and paper records must be treated carefully and disposed of in a secure manner.
People have the following rights:
Consent is a patient’s agreement for a process to be undertaken, whether this be the sharing of information or the provision of care. For the consent to be valid, the patient must:
Consent can be written, verbal or implied
Children over the age of 16 are classed as an adult and as such can be presumed to have the capacity to decide. Where a competent child refuses treatment, a person with parental responsibility or a court may authorise investigation or treatment, which is in the child’s best interest. Legal advice should be sought in such cases.
The principles of Caldicott are:
This should only be made with the understanding and agreement of the patient.
The practice can disclose information to other agencies:
The Police can also be given the information when required
Every effort should be made to disclose information to patients in a private area.
If the patient is in agreement, health issues can be discussed with relatives.
Relatives do not have an automatic right to information. In the event of an emergency or accident the relatives have the right to receive information to prevent unnecessary distress. Decisions of this nature should be made by the authorised health professional.
PCT Staff – these colleagues will already have signed a confidentiality agreement and as such can have access to patient’s records, but only on a need to know basis.
Should you have any issues, concerns or worries regarding your personal data, please feel free to speak to the Practice Manager who will happy to go through this with you.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We care about your views.
We are happy to receive your views on our service. All comments will be totally confidential; there is no need to give your name and address.
The practice has an informal complaints procedure and we always welcome the opportunity to deal with any part of the service which is causing you concern. Please contact our Practice Manager, Mrs Melody Lindley by submitting your complaint in writing so that it can be investigated and dealt with quickly. It is our policy to give you a full explanation and advise you of the outcome.
THERE IS NO RETRIBUTION AGAINST PATIENTS WHO COMPLAIN
If we are unable to resolve the problem, you may wish to take your complaint further. If this is the case then please contact:
Mansfield and Ashfield Clinical Commissioning Group
Birch HouseRansom Wood Business ParkSouthwell Road WestMansfieldNottinghamshireNG21 0HJTel: 0300 300 1234
Patient ServicesNHS Nottinghamshire CountyByron CourtBrookfield GardentsArnoldNottinghamNG5 7EWTel: 0115 8831820
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
The practice uphold a strong zero tolerance policy. Patients are expected to treat staff with respect, just as staff are expected to treat patients accordingly.
Patients who are abusive, threatening or violent towards any member of the practice team,will be removed from the practice list and, dependent upon the nature of the incident, be reported to the Police.
Please note that from 1st May 2016 all patients Accountable GP will be DR KAREN BROWN.